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Support
Common fixes and next steps for players trying to reach the survival island from Bedrock, Xbox, mobile, or PC.
Common fixes
- Make sure Minecraft Bedrock is updated and you are signed into the correct Microsoft account.
- Sign in on this website to reveal the exact server address, port, and gamertag.
- Restart Minecraft after adding the server or friend entry.
- On console, confirm multiplayer permissions are enabled.
Signed-in server details:
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